Closed Period

AirData will be closed from 2.30pm Friday, 23rd December 2011 and reopens 9am Monday, 9th January 2012. In case of support urgencies please email support@airdata.com.au or call 0423 888 488.

The team at AirData would like to thank you for your support in 2011. We wish you a wonderful and safe festive season, and look forward to the New Year!

Aberdeen Research

The explosion of mobility in both the consumer and enterprise arenas is undeniable. Every day, we are informed about the development and retail of new devices, applications, operating environments, network capabilities and a new level on Angry Birds. Just as the selection of the right device and right plan can be overwhelming for everyday consumers, the amount of information that needs to be sifted through when considering the mobilization of a field service workforce for an enterprise can be crippling. Business leaders, in service, IT or otherwise, cannot ignore the importance or impact of mobility on their service operations. Those leaders that are successful fully fathom the opportunity provided by mobile tools and applications, and treat mobility as an extension of their IT and business strategy, requiring buy in and collaboration from all parties involved.

In May and June 2011, Aberdeen Group surveyed over 200 service professionals. Organizations defined as Best-in-Class exhibited the following:

• 82% average first-time fix performance (65% for all others) and a 15% average decrease in service cost over the previous 12 months
• 76% average level of workforce utilization (57% for all others) and a 16% increase in workforce productivity over the previous year

• More than two times as likely as Laggards (70% vs. 31%) to have a mobile application for field service in place
• Nearly two times as likely as all others (62% vs. 34%) to integrate field data with enterprise systems in real-time
• 15% more likely than all others (38% vs. 33%) to have a standardized mobile strategy across the enterprise
• 49% more likely than Laggards to leverage a cross-functional team of executives and users to define, manage and support mobile requirements

• Assess current performance and build a scalable mobile roadmap
• Improve integration between parts management and field service and provide up to date parts information to field technicians
• Continue to drive data driven collaboration across the entire organization

AirData specialises in the consultancy for Industrial Mobility. We stay abreast of the latest trends and deployment methodologies through a number of associations and memberships, including with organisations such as Aberdeen. Call one of our consultants on 02 9212 1388 should you resonate with any of the contents of this Aberdeen report so we may see how we may assist you with a significant ROI exercise.

Retail Roadshow

AirData in partnership with leading Retail Technology specialists has embarked on a Retail Roadshow. Our partners establish leaders in Retail Technologies and their effective deployment, are giving our Clients an opportunity to be amongst the first in Australia to observe where these technologies might lead. "In a world of online shopping, how are you positioning yourself in what is quickly becoming known as Click and Mortar"?

1. Mobile Computing / Inventory control / Data Capture / 2D scanning / Mobile printing
2. Device management / Asset management / Smartphones iOS & Blackberry / Faulty device tracking
3. Custom software / batch applications (eg Mark-down) / Small screen management (screen re-formatting) and integration

1. Pos / wall mount PC / Kiosks
2. Receipt and label printing
3. Consumer loyalty programs

• Wireless / Voice over IP / IP Security / Data Security
• Time and attendance
• Digital Signage solutions

Should you feel that you and your organisation could benefit from this roadshow, please contact Brian Quinlan on 0418 543 827 or email info@airdata.com.au

FSM 2012

For the 3rd year in a row, AirData has been invited to be a Strategic Industrial Mobility Keynote address at the Field Service Management event in March 2012. AirData is very proud to be associated with such a leading yearly event. As always, expect something unique to be happening at the AirData stand! We look forward to seeing you there.

AirPartner

Motorola EMB is one of AirData's leading partners.

Motorola EMB introduces ET1, the uncompromising approach to mobile computing. The only tablet that's flat-out enterprise.

The ET1 Enterprise Tablet doesn't compromise what you rely on most, like security, durability and flexibility. It's designed with one purpose in mind - to make your enterprise ready for whatever the future holds and whatever your customers demand. It's an uncompromising approach to mobile computing, and it's the only tablet that's flat-out enterprise.

Designed to meet your needs and built to last, the ET1 comes packed with features that will help you improve performance from the sales floor to the stockroom and beyond, access information faster, engage customers and work smarter than ever before. The ET1 will run all the applications required to help your workforce accomplish every task, every day.

Nonstop Business

Power ahead uninterrupted. With a swappable, rechargeable battery, 4-slot battery charger and memory backup battery, you can keep your tablets in the hands of your employees instead of in your back office.

Sleek yet Sturdy

Impress customers with the elegance and durability of the ET1, built to endure bumps, varying temperatures and all-day use in an enterprise environment.

Shared Tablet, Personalized Experience

With a multi-user login feature, the ET1 can be shared among many associates and personalized to suit their roles and responsibilities. In addition, managers can track approved applications, usage time and delegate tasks.

Rock-Solid Security

The ET1 keeps credit card and other confidential data secure, both on-board and on removable media.

Everything You Need to Accomplish More

Mobile POS for anywhere transactions, scanner modules to access price and product details, multi-docking cradles and battery-charging accessories, built-in ports to expand your capabilities and more.

Built to Last

Realize better ROI with an enterprise-ready device built to have a three-year life cycle, with additional support available after the initial phase.

Software peace-of-mind

The long-standing partnership between AirData and Motorola means peace-of-mind for you as all our software is tested and internally certified to run on the recommended Motorola equipment.

It's about business, not Technology!

This sounds almost contradictory coming from AirData, established and known as a technology supplier. However, we clearly understand and promote the concept that technology is merely the vehicle that assists organisations achieve their business objectives. This belief runs through every quote, presentation, proposal and consultation we undertake. It is our job to clearly understand your business drivers, your business objectives in order for us to propose a solution through technology that addresses these objectives.

The concept of business outcomes through technology is so ingrained into our DNA that our internal processes revolve around this. Let me share with you our solution process, to give you an insight about how we ensure that your business objectives are at the core of what we do.

To start with, we have no Sales Executives, we have Industrial Mobility Consultants. And no, this is not just a cutesy marketing strategy to address those well worn cliches. We are business people working with you to come-up with creative solutions that deliver the best ROI for your project.

The following are the stages that our Industrial Mobility Consultants utilise, following a preliminary proposal, in order to deliver business-centric technology solutions:

• Business Process Review is carried out by our expert Professional Services Team, requires your involvement and takes about 4 weeks.
• This will give us the information required for our technical analysis step to ensure that we are able to translate the requirements into technological solutions.
• Pilot Trial in Controlled Environment - Once the solution is customized to meet the requirements as identified and verified in the BPR stage, we pilot the solution with 1 or 2 select teams that would usually include the staff that have been involved from day 1 and these become the solution "evangelists".
• Final Mods and Training - Train-the-Trainer Training manuals are now developed once the final mods have been applied to the solution, training is carried out and all is set to roll-out.
• Deployment - includes a roll-out plan, and post deployment assessment to ensure the project meets the objectives as set-out in the BPR.
• Field Staff Involvement - It is recommended that from the early days of the project, that 1 or 2 field-staff members are involved in the project. They are involved in every step of the project and become the ambassadors, mentor and evangelists of the solution.

Over the next few issues of FreshAir, we shall get into the detail of each of these stages to explain how this achieves your required outcomes and objectives, as well as your business imperatives.

Contact AirData: P: 02 9212 1388 | E: info@airdata.com.au | W: www.airdata.com.au