Service organization that send technicians or other personnel to customers sites need to empower their mobile workforce with efficiency tools.  Whether the work is installation, inspection, maintenance, repair, asset management or meter reading, placing computing power and decision-making capability in the hands of field service technicians creates for greater efficiencies.  The availability of mission-critical information at the point of activity delivers immediate benefits like.

• Real-time workforce management
• Real-time status updates for job dispatching and route planning
• Job prioritization and diagnosis
• Downloading technical diagrams
• On-site inventory information
• Improved and faster job reporting.

Accurate information enables management to analyze calls plan a more effective work force operation and recognize any repair patterns or repetitive faults. Failure rates can be established and any continuous problems examined in details.

Field Service Technicians can:

• Wirelessly stay in touch with dispatching and call centre
• Receive automatic notifications in the field when work orders change
• Ave all information and parts needed to perform work and track and records parts with bar code scanning
• Generate invoices, capture electronic signatures and utilize GPS for location based services
• Access Service Level Agreements

Service technician receives information from call centre that client is having issues with water heater; Service technician reads barcode on water heater; inspects heater and evaluates repairs required.  Goes back to van and scans parts required which keeps track on inventory.

For more information about AirData and any of our products and services, please call 02 9212 1388 or use our online form to request further information.